Refund Policy
Read the current refund conditions before ordering. Digital Lizard IPTV currently provides a three-day refund request period, subject to the conditions described below.
Contact Support Read TermsThree-day request period
Refund requests should be submitted within three days of activation or purchase when the service does not meet the applicable conditions described on this page. Requests submitted outside the stated period may not be eligible.
Before requesting a refund
Some problems can be related to the application, device, internet connection, incorrect credentials or configuration. Support may request basic troubleshooting information before reviewing the refund request.
- Confirm the device and player being used.
- Check the username, password and required server information.
- Describe the exact problem or error.
- Provide your order email or transaction reference when requested.
Refund review
Eligible requests are reviewed according to the purchase date, activation status, technical circumstances and conditions applicable to the order.
Processing time
Once a refund is approved, payment-processing time can depend on the payment processor, card network or financial institution.
Contact
Use the Contact Us page to submit your request with the relevant order information and a concise description of the problem.